Frequently Asked Questions

We hope you’ll find the information on this page useful. If you are unable to find the answer to your question, just get in touch and let us know.

Troubleshooting

Yes. Your web hosting with My Web Maestro includes a control panel (cPanel) that has a few tools built in for viewing traffic statistics. Once you log into cPanel, look for the section of icons on the main page for “statistics” to see the various options. We recommend using Awstats. (Definitions and explanations of Awstats terminology and labels)

For information on how Awstats compares to the other typical cPanel options, see http://www.awstats.org/docs/awstats_compare.html#COMPARISON

While the built-in stats software can help you keep a finger on the pulse of your site’s traffic, if you really want detailed information we recommend using Google Analytics (which requires additional setup.)

Category: Web Hosting

Definitely! In many cases, we actually would recommend you do this, in order to avoid filling up your hosting account’s space with emails. You can create an email address on your hosting account, and instead of forwarding mail, you can just tell Gmail to check and send through that account. This keeps your hosting space cleared out, and lets you still use your domain for your email (instead of a generic @gmail.com address.) 

You should already have your username and password if you have an email address on your hosting account (or you will have set it in place yourself if you created the address in your cpanel)… but here is the information you would use when setting up your gmail connection to the email address – there are two options, SSL and Non-SSL – please note that if you use the SSL (encrypted) option the server addresses are slightly different, as they take advantage of the shared SSL on the server.

Non-SSL Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: mail.yourdomainhere.com
POP3 Port #: 110
Outgoing Server: mail.yourdomainhere.com
SMTP Port #: 26

Secure SSL/TLS Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: sagan.superiorpages.com
POP3 Port #: 995
Outgoing Server: sagan.superiorpages.com
SMTP Port #: 465

Here’s the steps for setting up your Gmail account’s connection:

  1. Log in to gmail (if you don’t have a gmail account, you will need to create a Google Account which you can do here: https://accounts.google.com/SignUp)
     
  2. Click the gear icon toward the top right corner and select “settings”step2
     
  3. You should see a list of “tabs” starting with General, Labels, Inbox, etc. Click on the “Accounts and Import” tabstep3
     
  4. Next to “Check mail from other accounts” click “Add a POP3 mail account you own”step4
     
  5. Enter your email address and click “Next Step”step5
     
  6. Enter your POP3 account information for your email address in the form (your username is your full email address) and if you’d like to have gmail label mail from this address, you can check the box next to “Label incoming messages”. Click “Add Account” and you will see a message stating “Your mail account has been added. You can now set the email to send as well.” NOTE: If you want to send mail through Gmail instead of the email you’re adding, click the “No” radio button. If you click “No” then you don’t need to follow the next steps.step6
     
  7. If you want to send mail through your new email, select “Yes” and click “Next Step”step7
     
  8. Enter your name and click “Next Step”step8
     
  9. On the “Send mail through your SMTP server” page, fill in your SMTP Server address, Username (full email address), Email Password, and make sure the port number matches the one in your provided information. (If you are connecting using SSL, you would need to check that radio button as well) Then, click “Add Account”step9
     
  10. Now, Gmail will email a verification code to the address you just added. Check your email for a message Gmail sent you. Click the link in the email, or enter the code into the text box and click “Verify”
     
    step10
    step10b
     
Category: Web Hosting

You betcha. 

Domain names or domain related products at MaestroDomains.com will automatically bill your saved card information unless you specify otherwise. The domain store’s billing is separate from all other My Web Maestro service billing.

If you are being billed for any non-domain subscription-based service with us (hosting, maintenance plan, etc.) you can easily save your payment details so that you are automatically billed each time you are invoiced. Your credit card information can be used to pay the Invoice and be securely stored for future Auto-Billing transactions. This is done via Auto-Billing in FreshBooks. 

PLEASE NOTE: At this time, recurring payments work on a per recurring profile basis. This means if you have two individual repeating invoices with us (for example: one for hosting and one for maintenance) you will need to set the automation for each one when you make a payment on each one. If you set the hosting to be automatic, it only affects hosting. 

For more information and instructions on how to set up automatic payments: https://support.freshbooks.com/hc/en-us/articles/115003957367-I-m-a-Client-how-do-I-pay-my-Invoices-automatically

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Web Hosting

Yes. Your web hosting with My Web Maestro includes a control panel (cPanel) that has a few tools built in for viewing traffic statistics. Once you log into cPanel, look for the section of icons on the main page for “statistics” to see the various options. We recommend using Awstats. (Definitions and explanations of Awstats terminology and labels)

For information on how Awstats compares to the other typical cPanel options, see http://www.awstats.org/docs/awstats_compare.html#COMPARISON

While the built-in stats software can help you keep a finger on the pulse of your site’s traffic, if you really want detailed information we recommend using Google Analytics (which requires additional setup.)

Category: Web Hosting

Definitely! In many cases, we actually would recommend you do this, in order to avoid filling up your hosting account’s space with emails. You can create an email address on your hosting account, and instead of forwarding mail, you can just tell Gmail to check and send through that account. This keeps your hosting space cleared out, and lets you still use your domain for your email (instead of a generic @gmail.com address.) 

You should already have your username and password if you have an email address on your hosting account (or you will have set it in place yourself if you created the address in your cpanel)… but here is the information you would use when setting up your gmail connection to the email address – there are two options, SSL and Non-SSL – please note that if you use the SSL (encrypted) option the server addresses are slightly different, as they take advantage of the shared SSL on the server.

Non-SSL Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: mail.yourdomainhere.com
POP3 Port #: 110
Outgoing Server: mail.yourdomainhere.com
SMTP Port #: 26

Secure SSL/TLS Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: sagan.superiorpages.com
POP3 Port #: 995
Outgoing Server: sagan.superiorpages.com
SMTP Port #: 465

Here’s the steps for setting up your Gmail account’s connection:

  1. Log in to gmail (if you don’t have a gmail account, you will need to create a Google Account which you can do here: https://accounts.google.com/SignUp)
     
  2. Click the gear icon toward the top right corner and select “settings”step2
     
  3. You should see a list of “tabs” starting with General, Labels, Inbox, etc. Click on the “Accounts and Import” tabstep3
     
  4. Next to “Check mail from other accounts” click “Add a POP3 mail account you own”step4
     
  5. Enter your email address and click “Next Step”step5
     
  6. Enter your POP3 account information for your email address in the form (your username is your full email address) and if you’d like to have gmail label mail from this address, you can check the box next to “Label incoming messages”. Click “Add Account” and you will see a message stating “Your mail account has been added. You can now set the email to send as well.” NOTE: If you want to send mail through Gmail instead of the email you’re adding, click the “No” radio button. If you click “No” then you don’t need to follow the next steps.step6
     
  7. If you want to send mail through your new email, select “Yes” and click “Next Step”step7
     
  8. Enter your name and click “Next Step”step8
     
  9. On the “Send mail through your SMTP server” page, fill in your SMTP Server address, Username (full email address), Email Password, and make sure the port number matches the one in your provided information. (If you are connecting using SSL, you would need to check that radio button as well) Then, click “Add Account”step9
     
  10. Now, Gmail will email a verification code to the address you just added. Check your email for a message Gmail sent you. Click the link in the email, or enter the code into the text box and click “Verify”
     
    step10
    step10b
     
Category: Web Hosting

You betcha. 

Domain names or domain related products at MaestroDomains.com will automatically bill your saved card information unless you specify otherwise. The domain store’s billing is separate from all other My Web Maestro service billing.

If you are being billed for any non-domain subscription-based service with us (hosting, maintenance plan, etc.) you can easily save your payment details so that you are automatically billed each time you are invoiced. Your credit card information can be used to pay the Invoice and be securely stored for future Auto-Billing transactions. This is done via Auto-Billing in FreshBooks. 

PLEASE NOTE: At this time, recurring payments work on a per recurring profile basis. This means if you have two individual repeating invoices with us (for example: one for hosting and one for maintenance) you will need to set the automation for each one when you make a payment on each one. If you set the hosting to be automatic, it only affects hosting. 

For more information and instructions on how to set up automatic payments: https://support.freshbooks.com/hc/en-us/articles/115003957367-I-m-a-Client-how-do-I-pay-my-Invoices-automatically

Load More

Domain Names

Yes. Your web hosting with My Web Maestro includes a control panel (cPanel) that has a few tools built in for viewing traffic statistics. Once you log into cPanel, look for the section of icons on the main page for “statistics” to see the various options. We recommend using Awstats. (Definitions and explanations of Awstats terminology and labels)

For information on how Awstats compares to the other typical cPanel options, see http://www.awstats.org/docs/awstats_compare.html#COMPARISON

While the built-in stats software can help you keep a finger on the pulse of your site’s traffic, if you really want detailed information we recommend using Google Analytics (which requires additional setup.)

Category: Web Hosting

Definitely! In many cases, we actually would recommend you do this, in order to avoid filling up your hosting account’s space with emails. You can create an email address on your hosting account, and instead of forwarding mail, you can just tell Gmail to check and send through that account. This keeps your hosting space cleared out, and lets you still use your domain for your email (instead of a generic @gmail.com address.) 

You should already have your username and password if you have an email address on your hosting account (or you will have set it in place yourself if you created the address in your cpanel)… but here is the information you would use when setting up your gmail connection to the email address – there are two options, SSL and Non-SSL – please note that if you use the SSL (encrypted) option the server addresses are slightly different, as they take advantage of the shared SSL on the server.

Non-SSL Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: mail.yourdomainhere.com
POP3 Port #: 110
Outgoing Server: mail.yourdomainhere.com
SMTP Port #: 26

Secure SSL/TLS Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: sagan.superiorpages.com
POP3 Port #: 995
Outgoing Server: sagan.superiorpages.com
SMTP Port #: 465

Here’s the steps for setting up your Gmail account’s connection:

  1. Log in to gmail (if you don’t have a gmail account, you will need to create a Google Account which you can do here: https://accounts.google.com/SignUp)
     
  2. Click the gear icon toward the top right corner and select “settings”step2
     
  3. You should see a list of “tabs” starting with General, Labels, Inbox, etc. Click on the “Accounts and Import” tabstep3
     
  4. Next to “Check mail from other accounts” click “Add a POP3 mail account you own”step4
     
  5. Enter your email address and click “Next Step”step5
     
  6. Enter your POP3 account information for your email address in the form (your username is your full email address) and if you’d like to have gmail label mail from this address, you can check the box next to “Label incoming messages”. Click “Add Account” and you will see a message stating “Your mail account has been added. You can now set the email to send as well.” NOTE: If you want to send mail through Gmail instead of the email you’re adding, click the “No” radio button. If you click “No” then you don’t need to follow the next steps.step6
     
  7. If you want to send mail through your new email, select “Yes” and click “Next Step”step7
     
  8. Enter your name and click “Next Step”step8
     
  9. On the “Send mail through your SMTP server” page, fill in your SMTP Server address, Username (full email address), Email Password, and make sure the port number matches the one in your provided information. (If you are connecting using SSL, you would need to check that radio button as well) Then, click “Add Account”step9
     
  10. Now, Gmail will email a verification code to the address you just added. Check your email for a message Gmail sent you. Click the link in the email, or enter the code into the text box and click “Verify”
     
    step10
    step10b
     
Category: Web Hosting

You betcha. 

Domain names or domain related products at MaestroDomains.com will automatically bill your saved card information unless you specify otherwise. The domain store’s billing is separate from all other My Web Maestro service billing.

If you are being billed for any non-domain subscription-based service with us (hosting, maintenance plan, etc.) you can easily save your payment details so that you are automatically billed each time you are invoiced. Your credit card information can be used to pay the Invoice and be securely stored for future Auto-Billing transactions. This is done via Auto-Billing in FreshBooks. 

PLEASE NOTE: At this time, recurring payments work on a per recurring profile basis. This means if you have two individual repeating invoices with us (for example: one for hosting and one for maintenance) you will need to set the automation for each one when you make a payment on each one. If you set the hosting to be automatic, it only affects hosting. 

For more information and instructions on how to set up automatic payments: https://support.freshbooks.com/hc/en-us/articles/115003957367-I-m-a-Client-how-do-I-pay-my-Invoices-automatically

Load More

Billing & Payment

Yes. Your web hosting with My Web Maestro includes a control panel (cPanel) that has a few tools built in for viewing traffic statistics. Once you log into cPanel, look for the section of icons on the main page for “statistics” to see the various options. We recommend using Awstats. (Definitions and explanations of Awstats terminology and labels)

For information on how Awstats compares to the other typical cPanel options, see http://www.awstats.org/docs/awstats_compare.html#COMPARISON

While the built-in stats software can help you keep a finger on the pulse of your site’s traffic, if you really want detailed information we recommend using Google Analytics (which requires additional setup.)

Category: Web Hosting

Definitely! In many cases, we actually would recommend you do this, in order to avoid filling up your hosting account’s space with emails. You can create an email address on your hosting account, and instead of forwarding mail, you can just tell Gmail to check and send through that account. This keeps your hosting space cleared out, and lets you still use your domain for your email (instead of a generic @gmail.com address.) 

You should already have your username and password if you have an email address on your hosting account (or you will have set it in place yourself if you created the address in your cpanel)… but here is the information you would use when setting up your gmail connection to the email address – there are two options, SSL and Non-SSL – please note that if you use the SSL (encrypted) option the server addresses are slightly different, as they take advantage of the shared SSL on the server.

Non-SSL Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: mail.yourdomainhere.com
POP3 Port #: 110
Outgoing Server: mail.yourdomainhere.com
SMTP Port #: 26

Secure SSL/TLS Settings

Username: (your full email address)
Password: (your email's password)
Incoming Server: sagan.superiorpages.com
POP3 Port #: 995
Outgoing Server: sagan.superiorpages.com
SMTP Port #: 465

Here’s the steps for setting up your Gmail account’s connection:

  1. Log in to gmail (if you don’t have a gmail account, you will need to create a Google Account which you can do here: https://accounts.google.com/SignUp)
     
  2. Click the gear icon toward the top right corner and select “settings”step2
     
  3. You should see a list of “tabs” starting with General, Labels, Inbox, etc. Click on the “Accounts and Import” tabstep3
     
  4. Next to “Check mail from other accounts” click “Add a POP3 mail account you own”step4
     
  5. Enter your email address and click “Next Step”step5
     
  6. Enter your POP3 account information for your email address in the form (your username is your full email address) and if you’d like to have gmail label mail from this address, you can check the box next to “Label incoming messages”. Click “Add Account” and you will see a message stating “Your mail account has been added. You can now set the email to send as well.” NOTE: If you want to send mail through Gmail instead of the email you’re adding, click the “No” radio button. If you click “No” then you don’t need to follow the next steps.step6
     
  7. If you want to send mail through your new email, select “Yes” and click “Next Step”step7
     
  8. Enter your name and click “Next Step”step8
     
  9. On the “Send mail through your SMTP server” page, fill in your SMTP Server address, Username (full email address), Email Password, and make sure the port number matches the one in your provided information. (If you are connecting using SSL, you would need to check that radio button as well) Then, click “Add Account”step9
     
  10. Now, Gmail will email a verification code to the address you just added. Check your email for a message Gmail sent you. Click the link in the email, or enter the code into the text box and click “Verify”
     
    step10
    step10b
     
Category: Web Hosting

You betcha. 

Domain names or domain related products at MaestroDomains.com will automatically bill your saved card information unless you specify otherwise. The domain store’s billing is separate from all other My Web Maestro service billing.

If you are being billed for any non-domain subscription-based service with us (hosting, maintenance plan, etc.) you can easily save your payment details so that you are automatically billed each time you are invoiced. Your credit card information can be used to pay the Invoice and be securely stored for future Auto-Billing transactions. This is done via Auto-Billing in FreshBooks. 

PLEASE NOTE: At this time, recurring payments work on a per recurring profile basis. This means if you have two individual repeating invoices with us (for example: one for hosting and one for maintenance) you will need to set the automation for each one when you make a payment on each one. If you set the hosting to be automatic, it only affects hosting. 

For more information and instructions on how to set up automatic payments: https://support.freshbooks.com/hc/en-us/articles/115003957367-I-m-a-Client-how-do-I-pay-my-Invoices-automatically

Load More

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