The following constitutes our Billing Policy and applies to ALL of our customers. Please review the following terms carefully. The term “My Web Maestro” or “us” or “we” or “our” refers to My Web Maestro, the owner of this website. The term “you” refers to the user, the customer or viewer of our Web Site. The term “plan” refers to any product, service or item billed on an reoccurring interval. Use of our website and/or services constitutes agreement to this Billing Policy as part of our Terms of Service. Any questions or comments regarding this document should be forwarded to us at the following address: firstname.lastname@example.org.
All prices shown are in US currency. Payments to us are to be made in US currency and must be drawn from a US bank or financial institution. We accept the following types of payment:
- Check or Money Order
- Credit Card or Debit Card
- Electronic Check (through PayPal)
All payments are due within thirty (30) days of receipt. If you provide us with your credit card information by saving it to a recurring profile, you are authorizing us to automatically charge your credit or debit card for charges that apply to that recurring profile. Subsequent charges will be automatically charged to your credit card on the next invoice due date. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with this policy. Charges for invoices separate from a saved recurring profile may need to be paid manually. You are responsible for updating or notifying us of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).
Customers not paying by credit card are to make payment of their balance due within thirty (30) days of the invoice date. We reserve the right to postpone the launch or delivery of completed projects pending receipt of final payment. Hosting accounts that are not paid for by the due date will be subject to automatic suspension. All past-due and unpaid balances may be subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
Hosting and Web Services
We offer two billing intervals for hosting charges: monthly and yearly (12 months). The billing interval begins on the activation date. You may change your billing interval at any time; however, the new billing interval will only take effect at the time of the next plan or service renewal. The initial cost of all additional features added to an account are charged immediately. Future billing will coincide with your established billing interval. Any additional items, services and their related setup fees are non-refundable.
We offer several maintenance plans. There is no contract or obligation to remain on a maintenance plan. Plans may be cancelled at any time. Payments are non-refundable. Plans may be cancelled by us for non-payment. Payment is due within thirty (30) days of receipt of invoice.
Programming, maintenance, & Design
Programming, maintenance, and design work are billed as they are completed, and unless otherwise noted or agreed upon in written form, are due within thirty (30) days of invoice date. Completed projects may be held until final payment is made. If needed, quantified work can be scheduled on reoccurring basis and have an established billing interval. Billing will be structured in 15 minute increments, against our current hourly rate. Unless requested, all invoices will be sent by email to the designated billing contact. Please make sure we have an email address on file that is being checked frequently as to avoid late fees and account suspensions.
If you have any disputes on an invoice they must be brought to our attention within the terms of the invoice. No disputes will be accepted or acknowledged outside of the invoice terms.
In order to insure uninterrupted service to your website and related services, all plans will automatically renew at the end of the plan’s billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Invoices and statements are sent by email. You are required to keep a valid billing email address on file with us at all times.
Automatic payment reminders are emailed for unpaid invoice. If payment is not made prior to the invoice due date, a late fee of 5% of the total amount due will be added to the initial amount. An additional late fee of 5% may be added at sixty (60) days and then again at ninety (90) days. Any invoices not paid within ninety (90) days may be turned over to a third party collection service, at which point any accounts with us may be closed permanently.
Unpaid late fees will cause an invoice to remain open, even after payment of the initial amount due is made. All open invoices are subject to the above described late fee penalties. Late fees will not be removed from an invoice unless they were added by our billing system after the postmarked date on a check that is mailed in.
Overpayment and Credits
If a payment is made for more than the amount due, the difference is automatically filed as a credit toward future invoices.
Web Hosting and Domain Names
Invoices for web hosting are due within 30 days of the date an invoice is sent. If payment has not been received by the due date, the account may be suspended. The customer will have the option of reactivating the account after paying the full amount on the invoice due. If payment is not received within thirty (60) business days after account suspension, the account may be canceled. This includes the removal of all files that may remain on the server, but does not alleviate client’s payment obligations for service provided prior to termination. Domain names registered at maestrodomains.com will be billed automatically, with notifications sent by email prior to the charge. If the payment method on file is declined, the supporting registrar may suspend the domain name until an updated method is added and payment due is made. Please note: if a domain name is allowed to expire, it will go through a redemption period prior to being released. The supporting registrar has it’s own policies regarding domains in this status, and additional fees may be incurred. For more details on expired domain accounts, please see the following:
- Can I renew my domain name after it expires?
- What happens after domain names expire?
- Recovering Expired Domain Names
Web Design, Programming or Print
If a deposit is paid by check and is returned or stopped, work will stop until payment is made by credit card, cash or money order. Payment in full is required at project completion.
Overdue invoices will incur a 5% late fee at 30 day intervals as described above.
Returned (NSF) Checks
We charge a $30.00 processing fee for returned (NSF) checks. Customers that issue an NSF check may be required to submit future payments with a certified check or money order.
Credit Card Chargebacks
A $35.00 processing fee will be assessed for each credit card chargeback received by us.
Hosting Plan Changes
There is currently no service fee for either upgrading or downgrading your hosting plan. An invoice will be sent for the difference between plans for the remaining time period if upgrading. However, if you change your hosting plan more than twice within a twelve (12) month period, additional service fees may be assessed.
Our hosting plans will automatically renew until the plan is canceled. Refunds are only provided in cases where My Web Maestro neglected to follow a submitted cancellation order. In order to cancel service, you must contact us during business hours, Monday through Friday, 9:00 A.M. to 5:00 P.M. EST, at (906)464-6116. Non-US customers may contact us via email at email@example.com.
Cancellation requests must be received by us a minimum of fifteen (15) days prior to the end of your billing interval. Cancellations submitted later than this time may result in your hosting plan being automatically renewed. All cancellations become effective on the day processed by us. Please note that we are unable to schedule a cancellation for a future date. We will confirm the cancellation request when it is processed. If you do not receive a confirmation notice, please contact us immediately.
We do not monitor or automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to our services. Cancellation of services does not relieve you from paying any outstanding balance owed on your account. We reserve the right to terminate any account, at any time, without notice, for any reason that we deem appropriate.
When an account is canceled, we will remove all configuration information as well as all contents of the account within fifteen (15) days after the next renewal of the billing cycle. This may include unread email left on the server. A transfer will automatically result in the cancellation of the account transferred upon transfer completion. We are not responsible for any loss of data after the cancellation date.
NOTE: In the event you need to cancel an account, please specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account.
In the event of the cancellation of a web design project, or any delay on the part of the client of more than thirty (60) days, we will invoice you for the greater of either: 1) all work completed up to the date of notification, based upon the percentage of the project finished, including expenses; or 2) 50% of the agreed-upon estimate plus expenses, and the contract shall be considered fulfilled.
Updating Your Billing Information
You can update your billing information at any time through our website, or by contacting us in writing or by phone. You must include your name, business name, domain name, and phone number along with new billing information.
Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for keeping all personal and billing information current at all times. We are not responsible for actions that are taken as a result of a customer’s failure to respond to our notices.
Refunds are only available where My Web Maestro fails to meet the terms of a written agreement. Refunds will be provided in the same payment method of the original payment. No refund is provided for web hosting accounts or domain registrations that are canceled or transferred away during the designated period already paid for.
Credit Card Disputes/Chargebacks
We have a zero tolerance policy for chargebacks. Customers who dispute a credit card payment are subject to a fine, suspension and account termination at our discretion. A $35.00 processing fee will be assessed to all accounts that receive a chargeback.
Our policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.